The result was a telephony infrastructure that was easier for Logitech's telecom team to manage as staff no longer needed to upgrade servers or maintain contracts. "We were able to quickly and easily move from our Cisco infrastructure." "We didn't have many PBXs or legacy hardware in place," Barry said. Logitech migrated 48 sites to Zoom Phone in less than six months. When Zoom Phone was first unveiled in 2018, Barry and his team worked with Zoom to establish Logitech's calling priorities, migrate direct inward dialing, establish trunks and create a feature roadmap. The company had a Cisco CallManager environment, which met calling requirements but could not address future needs, said Mike Barry, head of telecom at Logitech. Logitech, a Zoom hardware partner, turned to Zoom to modernize its telephony infrastructure. Zoom Phone enables users to call, meet and chat from a single UI. By having the same data center footprint and global PSTN support, Zoom Phone can be a natural extension of the Zoom Meetings platform, he said. For some organizations, the answer is to consolidate and standardize on a primary provider for a simplified infrastructure that also provides flexibility for IT staff and employees.įor Zoom customers, the benefit of deploying the Zoom Phone system is it uses the same infrastructure as Zoom Meetings software, said Graeme Geddes, head of Zoom Phone and Zoom Rooms. The COVID-19 pandemic forced many organizations to reevaluate their communications technology investments and whether they can support long-term remote and hybrid work. Cloud telephony infrastructure simplifies management, UX So far, Zoom Phone has been deployed in seven sites in North America, central Europe and Australia. Zoom Phone is a cloud-based telephony system that includes traditional PBX features and enables users to make and receive calls directly from Zoom.Ītkin and other industry leaders spoke at Enterprise Connect Virtual about supporting workplace flexibility with the Zoom Phone system.Ītkin said Gilead began with a pre-deployment that enabled home workers to have a dialing capability that didn't require using their personal phone. "The logical next step was to look at Zoom Phone," he said. During the pandemic, the pharmaceutical company has held more than 520 million meeting minutes and 42 million public switched telephone network (PSTN) minutes on the Zoom Meetings platform, Atkin said. Gilead used Zoom as its primary meeting platform to serve internal and external communications needs. Gilead, which is based in Foster City, Calif., and operates in 35 countries, had an on-premises deployment of Cisco CallManager, but the pandemic accelerated the need to migrate to the cloud to offer more flexibility to employees, said Kevin Atkin, director of IT at Gilead.
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